Amazon
EDMARK case study
BRAND OVERVIEW
EDMARK CoCollagen is a high-quality, marine-based collagen drink designed to nourish, lift, and revive the skin for a healthy and youthful glow. This chocolate-flavored beverage is formulated with premium-grade marine collagen, enriched with amino acids and botanical extracts for visible skin improvement within weeks.
Product Highlights:
- All-Natural Marine Source: Derived from enzymatically hydrolyzed fish collagen from salmon.
- Rich in Amino Acids: Provides glycine, proline, hydroxyproline, and other essential amino acids.
- Energy Booster: Contains natural sucrose for quick energy, ideal for active individuals.
- Refreshing & Easily Digestible: Malt-based for smooth digestion and easy absorption.
- Antioxidant Protection: Infused with acai berry and green tea extracts.
- Ethically Sourced: Non-GMO, gluten-free, and free from artificial additives.
The client partnered with EHP Consulting to assist in reactivating her Amazon account, which was deactivated due to suspected intellectual property violations.
ehp consulting group services
- Reinstate the client’s Amazon account after deactivation due to intellectual property complaints.
- Establish clear documentation proving authorized distribution and authenticity of EDMARK products.
- Ensure future compliance to prevent recurrence of account or listing suspensions.
According to the client:
“I was hired to add a term to the Pandemic contractor’s listings, but he copied other ASINs and changed product information. Those ASINs remained linked to me in Amazon’s reports. I terminated that assistant and hired another who helped delete the listings and submit several appeals, but all were rejected.”
Challenges
1. Previous Appeals Rejected:
- Earlier appeals lacked new or valuable supporting evidence. Submissions had no attachments to substantiate statements.
2. Missing Documentation:
- Some key ASINs (B07V6WHWMP, B091N3PS2G, B085NSD7WH, B0CP2KYZGJ, B09B8434BG) listed under EDMARK were not covered by the provided authorization letters.
3. Proof of Authorization:
- A revised and notarized authorization letter from EDMARK or an authorized distributor confirming rights to sell the brand is needed.
4. Supply Chain Evidence:
- Required authentic invoices, Bill of Lading, Product Certifications, and USFDA Registration to prove authenticity.
5. Missing Compliance Package Components:
- The client lacked specific supporting materials for Amazon’s compliance checklist:
- Flagged ASIN screenshots
- Proof of ASIN removal
- Trademark search results
- Termination/staff oversight documentation
EHP SOLUTIONS (STRATEGY & EXECUTION)
1. Document Recovery & Verification:
- Reviewed all previously submitted appeals and identified missing compliance components.
- Requested and compiled new supporting evidence, including authorization letters, invoices, and product certifications.
2. Compliance Package Development:
- Prepared a comprehensive documentation set including:
- Plan of Action (POA)
- Legal Consultation Plan
- Compliance SOP and Training Records
- Supplier Verification Flow
- Attendance and Staff Compliance Certificates
3. Appeal Resubmission:
- Revised and resubmitted the Plan of Action, emphasizing responsibility acknowledgment, preventive measures, and future compliance strategy.
- Ensured all required documents were properly formatted and attached before submission.
4. Ongoing Coordination:
- Maintained consistent communication with the client to ensure each Amazon response was addressed promptly.
- Provided detailed guidance for future compliance, ensuring faster turnaround for any subsequent appeal adjustments.
results
- Account Reinstated: Client’s Amazon account was successfully reinstated after final review and submission of complete documentation.
- Compliance Established: Client now has a full documentation framework aligned with Amazon’s standards.
- Trust Restored: Reinstatement allowed the client to resume business operations and brand activity under EDMARK CoCollagen.
Before & After Comparison
Before:
- Account deactivated and appeals repeatedly denied.
- Missing compliance evidence and incomplete documentation.
After:
- Account reinstated and back in good standing.
Client Feedback
“I hired EHP to resolve my Amazon account deactivation due to repeated violations for Suspected Intellectual Property, which is an extremely serious violation on Amazon. Angela, Apple, and Dominique did an amazing job. Very professional, despite the pressure I was putting on them. Their consistency and methodical ways to proceed reassured me that I might recover my account sometime, and it happened in about a month.
This team was always on top of communication, discussed their progress thoroughly, and kept me informed constantly.
I’m glad I decided to use their services, and I highly recommend them. In fact, I am planning to work with them to increase my sales in the USA and expand my business to Canada..”
The client gave a 5-star review on Google and Facebook for the outstanding support and teamwork throughout the reinstatement process.
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