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dr. vitamin solutions case study
BRAND OVERVIEW
DR Vitamin Solutions was founded in 2008 to offer only the very best quality nutritional vitamins and supplements—making sense of the vast array of products on the market today. We offer the lowest prices permitted by manufacturers, along with additional coupon savings on most brands.
In our experience, many people take supplements without realizing the differences in quality, raw material sourcing, and which forms of ingredients are most effective. Our team of doctors and health consultants has researched for you. Every product on our site meets strict criteria and is something we would personally take or recommend to friends and family.
DR Vitamin Solutions offers pharmaceutical-grade formulas and professional brands typically found only in doctors’ offices. We are a verified, authorized seller of every brand we carry—giving you peace of mind in every purchase.
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- Category approval request and product listing reinstatement
DR Vitamin Solutions submitted a request for approval to sell within the Health and Wellness – Dietary Supplements category, which is a restricted category on Walmart Marketplace. The main objective was to reinstate and publish the Thermogenic Fat Burner (Thermo-30) product listing after previous restrictions prevented it from going live.
Challenges
1. Extended Approval Timelines
- Despite Walmart’s stated 7–14 business-day processing window, the approval and publication process took longer due to limited communication from support and unclear timelines.
2. Lack of Approval Date Transparency
- Walmart’s initial confirmation did not include the exact date of category approval, confusing tracking the 14-business-day timeframe for listing activation.
3. Inconsistent System Updates
- Even after approval, listings did not immediately reflect the change on-site, requiring manual monitoring and potential re-ingestion steps.
4. Limited Support Visibility
- Walmart’s support communication was minimal, often requiring multiple follow-ups before obtaining actionable updates or confirmations.
5. Ongoing Risk of Deactivation
- Selling within restricted categories carries a constant risk of listings being unpublished or flagged if compliance standards evolve or system errors occur.
goals
- Obtain Category Approval: Secure Walmart’s authorization to sell in the restricted Health and Wellness – Dietary Supplements category.
- Reinstate the Product Listing: Ensure the Thermo-30 Thermogenic Fat Burner listing becomes live and searchable on the Walmart Marketplace.
our solution
We implemented a targeted and systematic approach combining proactive communication, compliance assurance, and technical adjustments to resolve the case efficiently and ensure long-term stability.
1. Proactive Case Management Strategy
- Followed up every 48–72 hours, escalated within Walmart support, and documented all communications for accountability.
2. Complete Compliance Documentation
- Submitted complete product documentation, ensured policy alignment, and cross-verified listing to avoid compliance triggers.
3. Technical Execution: Inventory Re-ingestion
- Re-synced the listing for backend update, confirmed live status via URL, and inventory checks to ensure successful publication.
4. Continuous Monitoring and Reporting
- Set monitoring schedule, created reporting dashboards, and conducted periodic audits to maintain compliance and listing stability.
the impact
- Walmart approved the eligibility to sell. The Thermo-30 listing was published.
tips & best practices
1. Maintain Organized Case Tracking
- Keep a record of every Walmart case ID, response date, and assigned support agent. This helps ensure accountability and smooth follow-ups.
2. Document Timelines
- Always note approval dates and count the 7–14 business day window before taking further action.
3. Re-Ingest Listings Proactively
- If items remain unpublished after approval, re-ingest the listings manually instead of waiting for automatic updates.
4. Verify Category Compliance
- Review Walmart’s Prohibited Product Policy regularly to prevent future category or listing violations.
5. Communicate Professionally and Persistently
- Maintain polite, consistent communication with Walmart Seller Support. Reference prior case notes to show continuity.
6. Monitor Daily After Approval
- Track product visibility and make sure listings remain active. Set up an internal alert system for sudden delistings.
7. Escalate When Necessary
- If no resolution after the suggested waiting period, escalate through higher-level Walmart support with full documentation.
8. Learn and Apply for Future Listings
- Use the insights gained from one restricted category approval process to streamline future submissions and approvals.
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