Amazon


Cart Wheel Deals case study

BRAND OVERVIEW

Cart Wheel Deals is an Amazon-based e-commerce seller that offers a curated range of consumer products across multiple categories, with a focus on practical, functional, and value-driven items. Operating primarily through the Amazon marketplace, the brand prioritizes accessibility, product reliability, and compliance with Amazon’s marketplace standards to ensure a smooth purchasing experience for customers.

The company’s approach centers on delivering quality products backed by accurate listings, clear product information, and adherence to Amazon’s safety and regulatory requirements. By leveraging Amazon’s fulfillment and selling infrastructure, Cart Wheel Deals aims to provide convenience and trust to consumers while maintaining operational efficiency as a third-party seller.

In this case, the client's listing experienced a listing suppression caused by an Amazon mis-categorization related to battery compliance. Amazon incorrectly flagged the product as using coin or button cell batteries, despite the product being powered by an AC adapter or optional D-size batteries (not included) and not using button cell batteries in any form.

Due to Amazon’s strict Regulatory Intelligence, Safety, and Compliance checks, the listing required a structured appeal supported by documentation, images, and backend verification to restore visibility and selling eligibility.

ehp consulting group services

  • Listing Error / Mis-Categorization Resolution
  • Battery Attribute Correction
  • Amazon Compliance Appeal Management
  • Seller Central Access Review & Case Monitoring

Challenges

Incorrect Battery Classification

  • Amazon repeatedly flagged the product as using button cell batteries despite clear physical and technical evidence.

Strict Compliance Review Process

  • Amazon required detailed proof and manufacturer confirmation before approving attribute changes.

Multiple Case IDs & Automated Closures

  • Several referenced case IDs caused ambiguity around appeal approval and status confirmation.

Permission & Access Limitations

  • Additional Seller Central permissions were required for backend and compliance review.

our goals

During the engagement, the following objectives were defined:

  • Correct the incorrect button cell battery flag
  • Update battery-related listing attributes accurately
  • Reinstate the suppressed ASIN and restore visibility
  • Ensure full compliance with Amazon safety requirements

our solution

EHP Consulting Group implemented a four-phase compliance resolution plan:

Phase 1: Access Verification

Objective: Ensure all required access was available to properly review the listing and prepare the appeal.

Actions Taken:

  • Confirmed Seller Central access for ASIN B0FM655V61
  • Verified Manage Inventory and Account Health permissions
  • Reviewed backend listing attributes and compliance flags

Client-Provided Materials:

  • ASIN and SKU details
  • Prior Amazon case correspondence (Case ID: 19110273161)
  • Product images and internal reference materials


Phase 2: Documentation Collection

Objective: Gather Amazon-required evidence to support battery attribute correction.

Actions Taken:

  • Collected clear product images showing the D-size battery compartment
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  • Confirmed that no button cell batteries are used or included
  • Obtained a signed manufacturer battery declaration stating:
  • Product operates via an AC adapter or optional D-size batteries
  • No coin or button cell batteries are present
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Phase 3: Appeal Preparation & Submission

Objective: Submit a focused, compliant appeal to Amazon.

Actions Handled by EHP:

  • Drafted a concise appeal requesting battery attribute correction only
  • Attached product images and manufacturer declaration
  • Referenced the previous case history for context
  • Submitted the appeal via Seller Central in compliance with Amazon guidelines
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Phase 4: Monitoring & Follow-Up

Objective: Ensure Amazon completes the review and resolves the miscategorization.

Actions Handled by EHP:

  • Monitored appeal status and tracked referenced case IDs
  • Followed up with Amazon Support when automated closures caused ambiguity
  • Confirmed reinstatement and live listing visibility
  • Provided post-resolution clarification regarding FBA inventory status

the impact

  • ASIN B0FM655V61 was successfully reinstated and is now fully visible on the product detail page
  • The incorrect button cell battery flag was removed
  • The listing is approved to proceed with selling
  • All battery-related attributes are now compliant with Amazon safety standards
  • The client received confirmation and post-resolution support

Product Detail Page: https://www.amazon.com/dp/B0FM655V61

FINAL OUTCOME

The Listing Error / Mis-Categorization service was completed with Amazon approval. Through structured documentation, compliance-focused appeal drafting, and consistent follow-up, EHP Consulting Group restored the client’s listing and resolved the compliance issue without further disruption.

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