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Zealous Nutrition case study
BRAND OVERVIEW
Zealous Nutrition focuses on providing high-quality, science-backed supplements designed to support a healthy and active lifestyle. With a commitment to safety and effectiveness, all products are made using premium ingredients and adhere to GMP and FDA standards. From antioxidants and probiotics to herbal and nutritional supplements, Zealous Nutrition offers a diverse range of wellness solutions for both men and women.
Change Negative Feedback
the CHALLENGE
- The seller received negative feedback from a customer. Previous attempts focused on requesting a feedback revision before resolving the underlying issue, which did not result in a successful outcome.
our approach
- We revised the strategy to prioritize resolving the customer’s concern before requesting any feedback changes. This approach was designed to restore customer trust while remaining fully compliant with eBay policies.
What we did
- Contacted the customer promptly to acknowledge the issue
- Offered two resolution options: a refund or a replacement
- Allowed the customer to select their preferred option
- Implemented the chosen resolution immediately
- Requested a feedback revision only after the issue was fully resolved
the impact
- Following the resolution, the customer voluntarily revised their feedback on eBay. This led to an improvement in the seller’s overall feedback profile and account standing.
From this:
To this:
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