Return reasons now available for FBA Partial Refunds

You can now select which customer return reasons qualify for offering partial refunds if you're a Fulfilled by Amazon (FBA) seller in the United States, United Kingdom, Germany, France, Italy, Spain, and Canada.

The FBA Partial Refunds program lets you offer customers a partial refund, allowing them to keep the product instead of processing a full return. This program helps you reduce your return shipping and processing costs.

With this update, you have two options for setting up partial refunds based on return reason:

• Enable for all ASINs: Set different partial refund percentages for all products based on return reasons, with up to three configurations to best suit your business needs.
• Enable for selected ASINs: Upload an Excel file to specify which products and return reasons should qualify for partial refund percentages. Products or return reasons not included will continue to follow the standard return process.

What you need to do:

1. If you’re already enrolled, customers will continue to receive partial refunds for all eligible return reasons
2. You can enroll in or manage your partial refund preferences on the FBA Partial Refunds settings page, where you can select whether to offer partial refunds for all or only specific return reasons.

Note: Partial refunds are only available to customers who meet our eligibility criteria. We automatically review each return request using the customer’s profile and purchase history to verify eligibility and help prevent abuse. If a customer is ineligible for a partial refund, the item will be returned to a fulfillment center as usual.

For more information, go to FBA Partial Refunds.