FBA Grade and Resell: Manage Customer Returns

As an Amazon seller, customer returns can be frustrating. But what if there was a way to turn those returns into revenue? Amazon’s FBA Grade and Resell service offers just that – an innovative solution to give returned items a second chance while benefiting both your business and your customers.

What is FBA Grade and Resell?

Amazon’s Grade and Resell service allows Fulfillment by Amazon (FBA) sellers to recover value from customer returns. When a customer returns an item, instead of immediately marking it as unsellable, Amazon inspects the product and evaluates if it can be resold in a secondary market. This is done by assigning the product one of four conditions:

• Like New
• Very Good
• Good
• Acceptable

These graded products are then relisted on Amazon for potential buyers, offering you the chance to convert returns into new sales.

How Does It Work?

After enrolling in Grade and Resell, Amazon takes care of the entire process for you:

1. Inspection: Each return is carefully inspected. Amazon checks the item’s condition, packaging, signs of use, and any potential damage.
2. Grading: Based on the inspection, the item is graded as “Like New,” “Very Good,” “Good,” or “Acceptable.” The grading reflects both the condition of the item and the packaging.
3. Relisting: Once graded, the product is automatically relisted with a clear description for buyers, detailing its condition and any minor imperfections.
4. Sale: You can sit back and watch the returns turn into sales!

Benefits of FBA Grade and Resell

1. Recover Value: Don’t let returns sit unsold or be written off as a loss. With Grade and Resell, those items can be resold, allowing you to regain some of your initial investment. By listing graded products, you tap into a secondary market where customers are willing to purchase items in various conditions at a discounted price.

2. Hassle-Free Returns Management: Amazon handles everything from inspection to grading and relisting. This streamlined approach helps you focus on your primary operations without worrying about the logistics of dealing with customer returns.

3. Sustainable Business Practice Today’s consumers are increasingly conscious of sustainability. By offering pre-owned, graded items, you demonstrate environmental responsibility, which can enhance your brand reputation and appeal to eco-conscious shoppers.

How to Get Started

You can enroll in FBA Grade and Resell through your Automated Unfulfillable Settings in Seller Central. Once enrolled, Amazon will automatically process eligible customer returns that are unsellable as New. Depending on the type of product, returned items are evaluated through various paths such as non-technical, technical, or specialty grading.

For instance, products like computers or cameras undergo advanced grading, which includes factory resets, memory wiping, and functionality testing to ensure proper performance. It’s important to note that all customer returns are first assessed through Amazon’s standard evaluation process to determine if they are sellable (as New) or unsellable (as New). FBA Grade and Resell only applies to inventory already marked as unsellable as New.

Once deemed unsellable, items are graded into one of four conditions:

• Used – Like New
• Used – Very Good
• Used – Good
• Used – Acceptable

Items that cannot be resold are graded as Unsellable.

At the time of relisting, a processing fee is applied to items graded as Like New, Very Good, Good, or Acceptable. However, no processing fee is charged for items graded as Unsellable, which are moved to your unfulfillable inventory for removal.

After submission, the grading and relisting process typically takes up to two weeks, though this timeline may extend during busy periods such as the holiday season. Each graded item is assigned a SKU with a unique identifier under the parent ASIN, based on its condition and type of defect. The item’s price is determined by your pricing rules in the Automated Unfulfillable Settings, which you can configure when enrolling and update anytime thereafter.

Why does it Matter?

Returns are an inevitable part of any e-commerce business, but they don’t have to be a setback. With Grade and Resell, not only do you recover lost revenue, but you also cater to a growing market of customers looking for affordable, pre-owned products. Plus, by reducing waste and reusing products, you’re contributing to a more sustainable e-commerce ecosystem.

Amazon’s FBA Grade and Resell service is an easy, efficient, and profitable way to turn returns into revenue. So, why not give your returned items a second life?

Written By: Eden Kristhialaine Albao

Email: [email protected]

Website: http://www.ehpconsultinggroup.com

Number: 925-293-3313

Date Written: September 18, 2024