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For Walmart Sellers, time is money. Whether you’re managing hundreds of orders or just getting started, having ready-to-use message templates inside the Walmart Seller Center can streamline your communication and improve your buyer experience.
In this quick but comprehensive guide, we’ll walk you through how to create message templates in your Walmart Seller Center account — step by step — so you can respond to customer inquiries faster, more professionally, and with less effort.
Why Message Templates Matter for Walmart Sellers
If you’re trying to make money on Walmart, communication is key. Fast, clear, and consistent replies improve your seller rating, help resolve issues before they escalate, and build trust with buyers.
As Walmart Experts at EHP Consulting Group, we’ve helped countless sellers automate their message strategy, resolve disputes, and boost their performance scores through proper messaging etiquette and tools.
Check out our full walkthrough on YouTube.
Step-by-Step: How to Create a Message Template in Walmart Seller Center
1. Log in to Walmart Seller Center
Visit the Walmart Seller Center and log in with your seller credentials.
Need help setting up your account? Our consultants can guide you through the entire onboarding and optimization process.
2. Go to the “Messages” Section
From your dashboard, locate and click on the “Messages” tab — this is where you manage buyer communication.
This section is vital for any Walmart sales expert looking to maintain strong customer relations.
3. Click “Create Template”
Look for the option labeled “Message Templates” (usually located in the Messages section).
Click “Create Template” and give your message a name (for example: “Late Shipment Response”).
4. Write Your Message
Write your message using variables/tag like:
- {buyer_name}
- {order_id}
- {tracking_number}
These will auto-populate based on the order details. Keep it short, professional, and helpful.
Example:
Hi {buyer_name}, your order {order_id} has shipped and the tracking number is {tracking_number}. Thank you!
Want help writing professional templates? We can create custom response templates for you.
5. Save and Test Your Template
After writing your message, click “Save.” To test your template, try replying to a recent message using the dropdown options to insert it.
We recommend testing with real messages to ensure formatting and tone are buyer-friendly.
Bonus: Template Ideas for Walmart Sellers
- Order Confirmation
- Delayed Shipping Notification
- Return Instructions
- Refund Confirmation
- Generic Customer Support Follow-up
With these templates in place, you’ll never scramble to write messages under pressure again. It’s a critical step for anyone serious about help selling on Walmart.
AI + Templates = Total Automation
Using message templates with automation allows you to fully automate your buyer messaging — saving you hours weekly.
Need help setting up automation tools? Our Walmart consultants specialize in optimizing workflow efficiency for multi-channel sellers.
What About Fake Products or Counterfeit Issues?
If you’re dealing with Walmart fakes or need help with counterfeit removal on Walmart, message templates can help standardize communication with buyers and Walmart support. But you’ll need more than templates for real enforcement.
That’s where our team comes in. At EHP Consulting Group, we’re known as Walmart counterfeit removal experts. We help sellers:
- Remove Walmart fakes
- File brand registry and infringement cases
- Monitor unauthorized sellers
- Stop fake products from destroying your ratings
Creating message templates in Walmart Seller Center is a simple but powerful way to elevate your business operations. Whether you’re focused on customer satisfaction, brand protection, or simply trying to drive Walmart sales, the right messaging strategy can give you a competitive edge.
👉 Need help scaling your Walmart business, automating tasks, or removing counterfeits? Let EHP Consulting Group help you today — your trusted Walmart Consultant and partner in growth.
Written By: Ahzel P. Miral
Email: [email protected]
Website: http://www.ehpconsultinggroup.com
Number: 925-293-3313
Date Written: August 12, 2025