(925) 293-3313
-
Treat all your customers as very important people.
Give every client or customer the same excellent treatment as you would like to receive yourself. Your business depends on how well and how consistently you put your customers’ needs at the forefront of everything you do. The more they feel that they are valued, the more they would want to come back.
-
Deliver the product or services.
Offer a delivery service for your products and ensure it is always on time. In case of delays, inform them immediately and explain what has happened and how you will resolve the problem. Once the delivery is complete, on time or not, give them a call and check that everything is in place.
-
Appreciate them, say thank you, or send gifts.
A gift or a thank you note is a great thing to offer your customers something which will show them that you appreciate and thank them for their business. It is the most effective way to have the customer come back and buy more of your product.
-
Ask for Feedback.
Having completed the sale, call your customer and ask if they’re satisfied. Customers are the lifeblood of any business. If you want your business to grow and stay healthy, you need to listen to whatever input your customers give you in their customer feedback. It will help improve your customer loyalty program.
-
Update your customers with new products, special offers, or promotions.
Alert customers to any significant changes, good or bad. Be clear and concise when explaining changes. It will ensure customer retention and maintain customer satisfaction. Keep your customers in the loop by sending them regular updates on new services, products, and special offers. You can use either your newsletter, social media sites, or even personal mailings.
This is A Blog Written by EHP Consulting Group
