How to Remove Negative Reviews on Walmart Seller Center FAST!

If you’re a Walmart seller and those 1-star reviews are destroying your conversions and hurting your search rankings—you need this guide.

I’m going to show you 3 proven ways to remove bad reviews from your Walmart listings, including a clever loophole Walmart sellers are using right now in 2025.

Whether you’re just starting or already trying to make money on Walmart, this is essential knowledge if you’re serious about protecting your brand and boosting sales.

Video Tutorial:

🔎 Why Removing Walmart Reviews Matters

Walmart’s algorithm factors in reviews for your visibility. Negative reviews hurt your Listing Quality Score, conversion rate, and customer trust. And unlike Amazon, where it’s more automated, you can actually get reviews removed manually on Walmart—if you know how.

If you’re looking for an expert to do this for you, we offer full Walmart review removal services at EHP Consulting Group. But let’s get into the DIY methods first.

✅ Method 1: Use Walmart’s Review Removal Tool (For Policy Violations)

Step one: look for violations of Walmart’s own review guidelines.

Go to Walmart’s Product Feedback Removal Request Form and submit a ticket.

Reviews that can be removed include:

Wrong star rating (e.g. “This is amazing” but they gave 1 star)
Wrong product (e.g. You sell Nike, they’re complaining about Adidas)
Inappropriate language or images
Shipping complaints when Walmart handles shipping
Product arrived broken — but only if Walmart fulfilled it (WFS)

📌 Tip: Take screenshots of the review and attach them with your ticket.

If you’re unsure whether a review violates the policy, paste it into ChatGPT and say:

“Does this violate Walmart’s review guidelines?”

Want help doing this fast? We’ll handle the removal process for you.

🧠 Method 2: The “New Model” Loophole (Wipe All Reviews)

Here’s a little-known trick we use for our clients (works almost every time):

Tell Walmart your product is a new model—as in, an update or version 2.0.

Example:

Let’s say you updated your product on March 15, 2025.
You can ask Walmart to remove all reviews written before that date.

Here’s what Walmart actually says:

“We can currently only remove all reviews prior to the date the changes have been implemented.”

You’ll need to submit documentation proving there was a product change (updated packaging, a new UPC, model number, etc.).

We’ve helped hundreds of sellers do this. Click here to schedule a call with our Walmart consultants.

💼 Method 3: Leverage Walmart Employees (Real Humans Help!)

This one takes a bit of finesse—but it works.

When you get contacted by a Walmart employee (usually for advertising or listing help), book the meeting. Don’t skip it.

Once you build rapport, bring up the review issue towards the end of the call:

“Would you mind checking something real quick? This review is fake/inaccurate and it’s hurting our store.”

If they like you and see it’s legitimate, they can escalate the case internally and get the review removed manually. No ticket. No waiting.

Pro tip:

Check your email for contacts from Walmart Ads, Walmart Mexico Expansion, or listing support. These reps are gold. Build those relationships.

Need help managing communication with Walmart? Our full-service account management includes direct escalation through Walmart reps.

Bonus: Tools That Can Help

✅ Walmart Seller Help Portal
🔍 Review policy violations guide
📦 Helium 10 (use Cerebro for Walmart keyword tracking + review analysis)

Want Help Removing Fake Reviews?

EHP Consulting Group is the go-to team for Walmart Sellers who want to:

Remove fake reviews
Boost listing scores
Stop counterfeit sellers
Make money on Walmart

Our team includes Walmart advertising experts, listing optimization pros, and real Florida-based Walmart consultants who know exactly how to get things done fast.

Schedule a free strategy call here →

Ready to Grow on Walmart?

Drop a comment with your biggest ranking barrier, or click here to schedule a free strategy call. Let’s take your store from zero to bestseller status this year!

Written By: Joshua Hackett